Refund & Fulfilment Policy

Digital courses

Access is activated only after successful server-side payment verification. If a technical problem prevents access, contact us with the payment reference for restoration or review.

Pro / Featured visibility

These products purchase platform visibility only. They never guarantee a role, callback or selection.

Casting submissions

Payment buys submission and moderation eligibility, not automatic publication. We may reject unsafe, unverifiable or misleading opportunities.

Portfolio review

Once a personalised review has begun or been delivered, the service is considered consumed. If we cannot deliver the service, we will offer a suitable remedy.

Consumer rights

Nothing here limits rights that apply under mandatory law.